Credentialing Manager

Overview

Our mission is Better Health. Our passion is helping others.

What's Your Why?

  • Are you looking for a career opportunity that will help you grow personally and professionally?
  • Do you have a passion for helping others achieve Better Health?
  • Are you ready to join a growing team that shares your mission?


Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients . We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Responsibilities

Position Objective:

The Manager of Operations is an operational role that is responsible for overseeing the day-to-day activities of the department to ensure smooth and efficient operations. This role will report to the Director of Operations and part of the larger Operations team.

Responsibilities:

  • Manage and supervise daily operational activities to ensure they align with organizational goals
  • Offshore Team Management
  • Credentialing Process Management
  • Implement and enforce operational policies and procedures
  • Lead and motivate a team of operational staff
  • Provide guidance, training, and support to team members to enhance their performance and development
  • Identify areas for process improvement and implement changes to enhance efficiency
  • Collaborate with cross-functional teams to streamline workflows
  • Effectively allocate and manage resources, including personnel, equipment, and budget
  • Monitor resource utilization and make recommendations for optimization
  • Implement and maintain quality control standards to ensure the delivery of high-quality products/services
  • Conduct regular audits and assessments to identify and address areas for improvement
  • Foster open communication channels between departments to ensure smooth collaboration
  • Coordinate with other managers to align operational processes with overall organizational objectives
  • Develop and monitor key performance indicators (KPIs) to track operational performance
  • Analyze data and prepare reports to inform decision-making
  • Identify training needs within the operations team and develop programs to enhance skills
  • Implement ongoing professional development initiatives
  • Additional duties as assigned


Position Requirements/ Skills:

  • Bachelor's Degree in business administration, healthcare administration, or related field required, Master's Degree preferred
  • 5+ years experience of proven success in an operations management role
  • Bilingual a plus
  • Computer literacy in Google Suite and Microsoft Office products.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment
  • Ability to handle confidential information in a professional manner
  • Ability to make sound business judgments
  • Excellent interpersonal skills and ability to work with and manage a variety of people
  • Excellent communication skills both written and verbal
  • Strong leadership and analytical skills
  • Must be organized and detail-oriented
  • Ability to build & motivate teams
  • Possess excellent presentation and organizational skills; ability to collaborate, manage, and expand relationships across the organization and with all levels of management


Physical Requirements:

  • Ability to remain in a stationary position, often standing or sitting for prolonged periods of time
  • Communicating with others to exchange information
  • Repeating motions that may include the wrist, hands, and/or fingers
  • Assessing the accuracy, neatness, and thoroughness of work assigned
  • Must be able to lift at least 15lbs at times


Key Attributes/ Skills:

  • Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
  • Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
  • Demonstrated ability to handle data with confidentiality
  • Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
  • Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
  • Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans
  • Strong interpersonal and presentation skills
  • Strong critical thinking and problem-solving skills
  • Must be results-oriented with a focus on quality execution and delivery
  • Appreciation of cultural diversity and sensitivity toward the target patient population


Compensation & Benefits:

We offer a compensation w/bonus and a comprehensive benefits package:
  • Medical, dental, vision, disability, and life
  • 401k, with employer match
  • Paid time off
  • Paid holidays


Pay Range

USD $65,000.00 - USD $75,000.00 /Yr.