Clinical Training Manager (Remote)

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Clinical Training Manager (Remote - up to 25% travel)

Who: We are a patient-focused primary care network under the Better Health Group Services umbrella. For more than 16 years, we have been serving senior communities utilizing a high-touch population health management approach that prioritizes spending quality time with the physician and focusing on preventative care. To us, it's about quality, not quantity.

What: Our commitment, our passion, and our culture sets us apart from all the others and is the cornerstone of everything we do! We practice kindness. Show empathy. Reach out in compassion. And every day, we partner with our patients on their journey to Better Health.

Why? We settle for nothing less than 5-star service and strive to be 1% better every day. This allows us to always go above and beyond for our patients. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Responsibilities:

The Clinical Training Manager is responsible for non-provider business training oversight, ensuring all training programs are executed in a consistent and compliant manner. The incumbent collaborates with business leaders, designated business trainers, Team Resources, Compliance, and Risk Management to design, implement, and track training effectiveness.

Remote based - Travel is required throughout markets and states where clinics are located

• Develops overall learning and development strategy for non-provider clinic team members
• Provides governance of non-provider clinic training deployment, and validates effectiveness of training delivery team members; continuously reviews and assesses effectiveness of training programs, and makes changes as necessary
• Partners with Team Resources relative to training delivery methodologies and utilization of Learning Management System, (LMS) where applicable
• Acts as indirect manager and mentor to designated business trainers; trains and assesses effectiveness of training delivery team members, providing coaching as necessary; oversees training of newly designated non-provider clinic trainers
• Has oversight of onboarding curriculum, CPR/BLS, phlebotomy, and other applicable training programs, certifications, and credentials
• Builds skill and competency development training programs in alignment with identified gaps and business needs
• Is responsible for non-provider training documentation and reporting to maintain records of training activities, evaluations, impact and effectiveness
• Acts as the primary point of contact for non-provider clinic trainings
• Acts as a resource manager relative to training schedules and redistributes training responsibilities as necessary
• Develops subject matter expertise in all aspects of training content, scope of practice responsibilities, and treatment protocols for non-provider clinic roles in which training is delivered
• Identifies and implements operational strategies to impact costs through continual process improvements and reduced costs
• Creates curriculum and instructional materials that align with the learning needs of the business
• Facilitates training via sessions, workshops, and in-house seminars, with an emphasis on refining team member clinical skills and capabilities; this may include demonstrating procedures, teaching proper techniques for medical examinations, instructing on the use of medical equipment, and providing hands-on practice opportunities
• Actively seeks current training methods and best practices to facilitate training team members
• Conducts regular meetings with senior leadership to identify subjects be addressed or areas in need of additional instruction
• Performs other duties as assigned

Key Attributes:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Demonstrated ability to handle data with confidentiality

Additional Education & Skills:

• 5+ years of experience working in a formal training capacity where formalized business training was primary scope of responsibility
• 3+ year experience in leading/supervising others highly preferred
• Clinical education/educator training (CET) certification highly desired; ability and willingness to pursue certification within 12 months of hire
• Strong understanding of translating clinical standards into learning programs
• Experience analyzing business needs, lesson planning, development and implementation
• Minimum completion of an accredited Medical Assistant program and an active Medical Assistant certification are required
• Active CPR/BLS certification required
• Active IV Start certification required, if allowable by scope of practice regulation in home state of employment
• Active phlebotomy certification required
• Knowledge of various collection methods and testing, such as bleeding times, collecting donor blood, bedside testing, and preparing specimens required
• Knowledge of medical coding, HIPPA, and OSHA
• Working knowledge of common prescription medications that treat conditions and diseases for the the patient population assigned
• Proven ability to work with Google Suite software, (e.g., Drive, Docs, Sheets, Slides, Gmail, etc.)
• Proven ability to work with a Learning Management System, (e.g., Cornerstone, TalentLMS, etc.)
• Ability to work independently with minimal supervision
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Demonstrated resourcefulness, initiative, and results-oriented capabilities
• Excellent written and verbal communication skills
• Ability to work cross-functionally with multiple teams
• Ability to shift focus, multi-task, and prioritize in a rapidly changing environment
• Strong reasoning and critical thinking skills
• Results-oriented with a focus on quality execution and delivery