EMR Director

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

What's Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?

• Do you have a passion for helping others achieve Better Health?

• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it's the little things we do each and every day

that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Position Objective:

The Director of EMR is an operational role, and is responsible for overseeing the development, implementation, monitoring, maintenance, and training of our electronic medical record systems. The position will report to the Chief Ops Officer (or similar role) and will work closely with executive and clinical teams to meet needs, discuss advancement opportunities within the EMR systems, obtain feedback on the EMR system design, functionality, and stability.

  • Oversee EMR implementation operations in order to assure deadlines are met, clinic staff are trained, account creations/revisions are completed, training materials are updated, revised, and maintained and that the EMR system is running smoothly and efficiently
  • Supervise and direct a team responsible for design, development implementation, and monitoring of the EMR, account creation, access, and security of the EMR, as well as the training and support of all users
  • Provide Better Health Group (BHG) team members with guidance, insight, leadership, and support, and foster team cohesiveness
  • Manage and oversee project creation, time management, deadlines, project completion, and issue-resolution in order to successfully implement the organization's programs, system updates, new functionality, clinic integrations, conversations, etc.
  • Keep up-to-date with technological advancements and new functionality
  • Partner with the ERM companies to ensure alignment, support and communications are happening consistently to further optimize the EMRs
  • Work closely with executive and clinical management in order to understand program and staff needs and support those needs through application design
  • Develop and deploy implementation/revision plans and educate leadership and program staff about the system
  • Facilitate feedback loop meetings, interpret information collected, and delegate necessary changes needed to BHG team members for completion
  • Maintain tickets generated from our clinics - both technical and educational support in a timely manner
  • Strategically partner with internal product owners to collaborate and optimize the EMR to each product line utilizing the system
  • Additional duties as assigned

Key Attributes/ Skills:
  • Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
  • Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
  • Demonstrated ability to handle data with confidentiality
  • Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
  • Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
  • Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and external vendors
  • Knowledge of healthcare information systems
  • Ability to communicate technical information to non-technical team members
  • Strong interpersonal and presentation skills
  • Strong critical thinking and problem-solving skills
  • Must be results-oriented with a focus on quality execution and delivery
  • Appreciation of cultural diversity and sensitivity toward target patient populations

Position Requirements/ Skills:
  • Bachelor's Degree in computer science, analytics, systems engineering, healthcare administration, or computer related field
  • At least 7 years of experience progressive IT experience to include at least 3 years of leadership/management experience
  • Experience with healthcare information systems, preferably eClinicalWorks (eCW)
  • Proven experience with system implementation
  • Proven project management experience, including managing multiple projects at once
  • Promotion of updates to systems, representing them positively to the user community
  • Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration